FAQ's

How long will my delivery take?
All orders are processed within 1-2 days (providing the items are in stock). Items are normally delivered within 3 days in U.K, 5 days Europe, 8 days Rest of World. You will also receive a dispatch confirmation e-mail to confirm your order has been sent. Please allow up to 28 days for delivery.

What forms of payment do you accept?
All payments are made using Worldpay and Paypal and are in listed in GBP (Sterling). Both options accept all major credit / debit cards and you don’t need to have an account to make a purchase.



What quality are the digital albums?

Digital albums are available as either 320kbps Mp3 or un compressed Wav versions. Please ensure you select the correct version when ordering. Digital albums also include high quality cover art.
The "Wav Deluxe" format contains not only the mix in full 44.1khz with track id points, but also each individual track in full unmixed and uncompressed quality along with a digital booklet with in depth track notes and song details.

How do I download the digital albums once purchased?
All digital products are dispatched as soon as your payment is cleared. You will receive an e-mail with a unique ‘download link’. Links are valid for 24hours and work with only one PC/IP address.

All digital albums are sent as .Zip files. To open, use your computer’s built-in software (or a third-party program - WinZip) to un-archive the file.
Then select all the files and open in your chosen music player (we recommend iTunes).

All albums are mixed and 'gapless' to play as a CD. For best results turn off the 'crossfade' option in your music player.


How are the orders packaged?
All orders from the LateNightTales Webshop are packaged securely to ensure they arrive as they were sent.

Why can’t I listen to the exclusive mixes without registering?
We think these mixes pretty special so if you’d like to listen to them, please join us. You can register here.

An item is out of stock, how can I find out when it will be available again?
If you find a product that is out of stock and you’d like to purchase it, please contact us here with any questions.

What is your Refund Policy?
You can return your purchase to us in its original condition within 30 days of the date you received the item, with any seals and shrink-wrap intact.
To ensure the safe return of your items and the correct allocation of the items to your order, please state the original order number. Please contact sales@latenighttales.co.uk first to organize the return. Refunds are at the discretion of management.