FAQ's

How long will my delivery take?
All orders are processed within 1-2 days (providing the items are in stock). Items are normally delivered within 3 days in U.K, 5 days Europe, 8 days Rest of World. You will also receive a dispatch confirmation e-mail to confirm your order has b een sent. Please allow up to 28 days for delivery.

What forms of payment do you accept?
All payments are made using Worldpay and Paypal and are in listed in GBP (Sterling). Both options accept all major credit / debit cards and you don't need to have an account to make a purchase.



What quality are the digital albums?

Digital albums are available as either FULL QUALITY Mp3 or UNCOMPRESSED Wav, and some albums are now .flac format. Please ensure TO select the correct version when ordering.
The "WAV DELUXE" format contains WAV VERSIONS OF BOTH the mix with track id points and each individual track.

ALL Digital albums include high quality cover art AND A DIGITAL BOOKLET WITH IN DEPTH TRACK NOTES AND SONG DETAILS.

Digital albums are sent as ZIP files. MOST computer's WILL OPEN THE ZIP EASILY (or use a third-party program - WinZip (PC) / THE UNARCHIVER (MAC)) .
Then select DRAG THE FOLDERS TO your chosen music player (we recommend iTunes).

All albums are mixed "GAPLESS", LIKE a CD, SO for best results turn off the "crossfade" option in your music player.

How do I download the digital albums once purchased?
Late Night Tales downloads should download to all computers. Mobiles and tablets running the Android platform should work running Firefox. Downloading to Apple mobiles and tablets directly is not possible. Please download to a computer and transfer using your choosen audio application (such as iTunes).

All digital products are dispatched as soon as your payment is cleared (unlesss the product is on pre-order). You will receive an e-mail with a unique 'download link'. Links are valid for 24 hours, and work from only one IP address.

All digital albums are sent as .ZIP files. To open, use your computer's built-in software (or a third-party program - WinZip) to un-archive the file.
Then select all the files and open in your chosen music player (we recommend iTunes).

All albums are mixed and 'gapless' to play as a CD. For best results turn off the 'crossfade' option in your music player.


How are the orders packaged?
All orders from the LateNightTales Webshop are packaged securely to ensure they arrive as they were sent.

Why can't I listen to the exclusive mixes without registering?
We think these mixes pretty special so if you'd like to listen to them, please join us. You can register here.

An item is out of stock, how can I find out when it will be available again?
If you find a product that is out of stock and you'd like to purchase it, please contact us here with any questions.

What is your Refund Policy?
You can return your purchase to us in its original condition within 30 days of the date you received the item, with any seals and shrink-wrap intact.

To ensure the safe return of your items and the correct allocation of the items to your order, please state the original order number. Please contact sales@latenighttales.co.uk first to organize the return. Refunds are at the discretion of management.

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